At OHM Memoir, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit our store or make a purchase.

Information We Collect

When You Make a Purchase

When you complete a transaction, we collect the following information:

• Full name and contact information (email, phone number)
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• Order history and purchase details

When You Browse Our Store

We automatically collect certain information when you visit, including:

• IP address and browser type
• Pages visited and time spent
• Referring URL
• Device and operating system information

When You Contact Us

If you reach out via email or our contact form, we collect your name, email address, and any information you choose to include in your message.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and customer service requests
• Send promotional communications (only if you have opted in)
• Improve our website and product offerings
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Shopify — our e-commerce platform provider
• Payment processors — to securely process transactions
• Shipping carriers — to deliver your orders
• Marketing tools — only if you have opted in to communications

All third-party providers are required to keep your information confidential and are prohibited from using it for any other purpose.

Cookies

We use cookies to maintain your session, remember your preferences, and analyse site traffic. You may disable cookies in your browser settings, though this may affect your shopping experience.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at the details below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order information is typically retained for a minimum of five years for accounting and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the updated date noted at the top.